Owners, tenants and who calls first
With rentals and divided houses, the person calling us may be an owner, a tenant or a property manager. Each has different concerns. Tenants want the apartment livable again. Owners need a record for insurance. Managers must coordinate access across units.
Along Georgia Avenue and the quieter blocks around it, many buildings are decades old, and the plumbing may be a patchwork of repairs. Older supply lines, worn shutoff valves and cast iron drains fail in ordinary ways, and it is common for the first sign to be a stain on a ceiling or a smell in a closet.

